Privacy Policy

1. Who We Are

Starx Utility Ltd is a UK-based energy broker that helps businesses and individuals find competitive energy solutions. Our registered address is:
13 Soar Lane, Leicester, LE3 5DE
Company Number: 16374103 

2. What Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, company name

Service Information: Energy usage data, meter numbers, billing details

Technical Information: IP address, browser type, device information, website usage

Communication Records: Any information you provide when you contact us

3. How We Use Your Information

We use the personal data we collect to:

Provide and manage our energy brokerage services

Respond to inquiries and provide customer support

Process energy contracts and quotations

Send important updates or service communications

Improve our website and services

Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Contractual necessity – to fulfil our obligations to you

Legitimate interest – to improve our services and manage business operations

Consent – for marketing communications (where applicable)

Legal compliance – to meet regulatory requirements

5. Sharing Your Information

We may share your personal data with:

Energy suppliers for the purpose of securing quotes or managing contracts

Service providers who assist with business operations (e.g., IT, CRM, analytics)

Regulatory authorities, if required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal or accounting requirements.

7. Your Data Protection Rights

Under data protection law, you have the following rights:

Right to access your personal data

Right to rectify inaccurate or incomplete data

Right to erasure (‘right to be forgotten’)

Right to restrict processing

Right to data portability

Right to object to processing

Right to withdraw consent (if applicable)

Right to lodge a complaint with the Information Commissioner’s Office (ICO)

8. How We Protect Your Data

We implement appropriate technical and organisational measures to secure your data, including encryption, access controls, and secure servers.

9. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyse site traffic. You can manage your cookie preferences through your browser settings. Please see our [Cookie Policy] for more details.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review it regularly. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

Email: info@starxutility.co.uk